How we collect, use, and protect your personal information.
Working draft. This policy is being reviewed by our legal advisors. We will update this page if any wording or process changes once that review is complete.
Effective 18 June 2026v1.0 draft
Nusa Holdings Pty Ltd (ABN 59 696 195 954), operating the Nusa Move brand ("we", "us", "our"), respects your privacy and is committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains what personal information we collect, how we use it, who we share it with, and the rights you have over it. By using the Nusa Move website, tracking page, driver app, or any related service, you agree to the practices described below.
We only collect personal information that is reasonably necessary to provide our last-mile delivery service.
From customers (parcel recipients)
Name and delivery address
Email address and mobile phone number
Delivery instructions you provide (e.g. safe drop, leave with neighbour)
Photos and digital signatures captured at delivery (proof of delivery)
Tracking and notification preferences
From business clients (senders)
Business name, contact name, billing and banking details
Pickup address and operational preferences (cutoff time, batch settings)
Order details transmitted via our API or dashboard
From drivers
Identity documents and work-rights documentation
Police check results and vehicle registration
Banking details for weekly payment
Location data while on shift (GPS)
Performance ratings and delivery history
Automatically when you use our website
Device type, browser, IP address
Pages viewed, links clicked, session duration
Approximate geographic location (city-level)
02How we collect it
We collect personal information:
Directly from you when you fill in a form, use our tracking page, sign up as a driver, or contact us
From our business clients when they create a delivery order through our API
From our drivers' devices during active shifts (location, photo proof at the door)
Automatically through cookies and analytics on our website and app
03How we use it
We use your information to:
Complete, dispatch, and prove your delivery
Send tracking notifications via SMS and email
Verify driver identity and right to work in Australia
Process payments to drivers and invoices to business clients
Improve our routing, dispatch, and customer experience
Detect and prevent fraud, misuse, or breaches of our terms
Comply with our legal obligations under Australian law
We do not sell your personal information. We do not use it for advertising on third-party platforms.
04Who we share it with
We share information only as needed to deliver our service.
Drivers receive your name, delivery address, and instructions. They do not see your email, phone number, or financial information.
Business clients receive delivery status updates and proof of delivery for orders they sent.
Service providers we use to operate Nusa Move, including:
Mapbox (mapping, geocoding, and routing)
Our cloud hosting and database providers
Email and SMS notification providers
Banking and payment processors
We require all service providers to handle your information consistently with this policy and Australian privacy law.
We do not transfer your information to other companies for marketing or unrelated commercial purposes.
05Storage and security
Where possible, we store your information on systems operated for us in Australia. Where data is processed overseas (e.g. by our mapping or messaging providers), we take reasonable steps to ensure handling is consistent with the Australian Privacy Principles.
We use industry-standard security measures, including:
Encrypted connections (HTTPS) across all our websites and apps
Access controls so only authorised staff can view personal information
Tokenised access keys for business clients and drivers
Regular security reviews and patching
How long we keep it
Tracking events and proof-of-delivery photos: 90 days after delivery
Customer contact records: as long as needed to resolve any disputes or fulfil legal obligations
Driver records: for the duration of engagement plus any retention required by law
Business client records: as long as the account is active, plus any retention required by tax and accounting law
06Cookies and tracking
Our website uses essential cookies to make the site work (for example, remembering your light or dark theme choice). We may use first-party analytics to understand how visitors use our site. You can disable cookies in your browser, but some features may not work correctly.
We do not use third-party advertising or behavioural tracking cookies.
07Your rights
Under the Australian Privacy Act 1988, you have the right to:
Access the personal information we hold about you
Correct information that is inaccurate, out of date, or incomplete
Request deletion of your information, subject to legal obligations we may have to retain it
Opt out of marketing emails or SMS at any time
Make a complaint about how we handle your information
If you are not satisfied with our response, you can also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
08Children's privacy
Nusa Move services are intended for use by people aged 18 and over. We do not knowingly collect personal information from children. If you believe we have collected information from someone under 18, please contact us so we can delete it.
09Overseas transfers
Some of our service providers (e.g. mapping APIs, email infrastructure) may process data in countries outside Australia. We require them to maintain protections consistent with the Australian Privacy Principles.
10Changes to this policy
We may update this policy from time to time. When we do, we will publish the new version on this page and update the effective date at the top. Material changes will be flagged clearly.
11Contact us
For any privacy concerns, requests, or complaints: